Always available, always ready to help
Our service team is always there for you, even at night if necessary. We support our customers in all phases of our cooperation.
Our team of dedicated support staff is always there for you. We can be reached by phone or through our ticketing platform.
Don't have an active partnership yet? Then an account manager is eager to schedule a meeting with you, together with a strategist or another experienced advisor.
From marketing to hosting
All our services are available through our support service. This is how we differentiate ourselves from our competitors. An urgent question about content creation or digital performance marketing? Or do you have an urgent technical question?
Call or submit a ticket and your question will be handled within the support windows of your contract.
Service level management
Our Service Level Managers are on standby and make sure that you are smoothly served with the most efficient solution. They know your project inside out and communicate clearly and quickly.
A complete service contract
As a customer, you have the opportunity to subscribe to a complete and customer-oriented service contract. No question is too much for us. Digital marketing question? Technical glitch? We are happy to answer you with a good solution.
Dedicated experts
Your support team consists of people who work out your project and additional support staff who are also thoroughly familiar with your project. So we guarantee fast and effective help when you need it.
For existing and new projects
We offer help for any project. Would you like to transfer your existing project to us? Then we will help you with an efficient intake procedure, clear reporting and quick transition.
Our service windows
Office hours
Active support during normal business hours
Extended office hours
During extending office hours, you can reach us from 7 a.m. to 7 p.m.
24/7
Is your digital platform indispensable outside normal working hours? Our 24/7 contract ensures that you can always count on a solution for any problem.